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Blog-TOWER OF BABEL

Ms. Betsy Dwyer started here aviation career in 1983 working with the specialized unit that transports the President and the Vice President of the United States as a flight attendant until her departure in 1990. She was hired by Wayfarer Aviation in White Plains and assigned to the CEO of Chase Manhattan Bank for 6 years. After leaving Wayfarer she became the Catering Director for Christopher Martins in New Haven CT for 2 years, than was hired by Cesar Pelli to do Private Chef Work for their office also in CT. Betsy wanted to return to flying and was hired by Jet Aviation Business Jets as the Director of Cabin Services for the Private Charter operations from 1997 to 2004 when the company decided to downsize their fleet. For the last four years she has been working for the CEO of General Maritime Corporation onboard a Falcon 2000EX plane based in Oxford CT. Betsy’s continued education has given her a BA in Journalism (Southern Connecticut State University) as well a BA in Business (University of New Ha

Etiquette or just plain Courtesy

Betsy Dwyer - Wednesday, July 30, 2008

Today's aviation is not easy. It was a lot easier 15 years ago when I started. Aviation companies are busy trying to keep their companies open, fuel prices are off the charts, people are cutting the budget, downsizing to the bare bone. I do not mean to sound like that gruff old guy Andy Rooney on 20/20, but people were a lot nicer then. The people in charge called you back, were cordial and tried to help you. You knew their kids names and they knew yours. If you really broke, they got you on a flight to pay your car insurance.

 

 Is this or is it not the HOSPITALITY INDUSTRY, are we in customer service or customer stuckupness. Why do we now feel that when we call the head flight attendant, or director of cabin service, its like they just woke up in a bad mood and make you feel like you are a total bother, thorn in the side, fly in the ointment and just should just go throw your unimportant self off a cliff? WHO DO THEY WORK FOR?

Please go away and never call me again. I called someone in charge in February and I am still waiting. I have a flare gun, should I head it towards Teterboro?

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Ben Jones commented on 05-Aug-2008 09:34 PM
Betsy you are so right, things are way different.It is amazing these people have the jobs they do.I am not sure if the people they work for know know how bad they are, or care. They will eventually lose customers piss off pax and fail to staff accounts but some how they don't lose their job they usually get promoted.
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